Best Places to Work: The driving factors behind a successful hospitality culture
Beekeeper went on a journey to uncover leading factors that contribute to workplace culture in the hospitality industry. The following is the report, sponsored by Beekeeper and submitted to Hotel Business.
The survey received 1,166 respondents who shared their perspectives on what hotels can do to create a strong company culture. This study analyzes trends in enabling a positive culture, as well as negative detractors to reveal possible patterns that could be contributing to the high turnover rates hotels are currently battling.
Culture is the unseen set of values and behaviors of a company that defines the workplace experience. Companies with strong internal cultures tend to have higher levels of employee engagement, lower turnover rates and higher guest satisfaction scores.
Based on the survey responses, PM Hotel Group performed highest in the most categories identified as indicators of a strong culture. Honorable mentions for culture were Concord Hospitality Enterprises and Caesars Entertainment Corporation, both of which scored highly.